39 Avenue de la Rochelle1008 PrillyCompany ID : CHE-484.449.885Commercial Register Number : CH-522.214.171.1242-8Trade Register: Canton VaudManager : Sébastien GuignardTel. 02 40 80 07 73Email : [email protected]
: https://www.infomaniak.com/frProperty of the Cocoverde SARL website
OUR ACCOMMODATION : The prices of our accommodation given in our description sheets are per day unless otherwise stated. The details of the services included are defined for each room. Electricity, various taxes and final cleaning are included in our prices, unless otherwise specified. We remind you that the balance must be paid at the latest the day after your arrival. They include our organisation costs.
REGISTRATION, DEPOSIT AND BALANCE : Deposit: 70% of the rental amount at the time of registration. Payment of the balance on arrival. Payment by credit card.Should there be any additional charges (transfer fees, bank fees, credit card fees, etc.), this is not the responsibility of Coco Verde.
You must pay the deposit for your room(s) no later than 10 days after the date of the proforma invoice without any reminder from us. Guests who have not paid the deposit are considered to have cancelled their reservation, without being able to claim this cancellation (the date of the bank transfer being taken as proof).
STATEMENTS ON ARRIVAL AT THE RESORT The person in charge of receiving you on site is obliged to notify your arrival and departure times.
ARRIVAL AND DEPARTURE TIMES Arrival time: between 2pm and 7pm.Departure time: between 8am and 12pm.
ATTENTION If we are not notified of a possible delay in arrival, your rental may be cancelled automatically, without notice.
IN CASE OF THEFT OR LOSS OF PERSONAL PROPERTY Coco Verde will not be held responsible for any loss or theft in the rented rooms.
ORGANISATION OF YOUR DEPARTURE In order to organise your transfer from the resort to the airport, please confirm your flight time 24 hours in advance with the person in charge of transportation. Under no circumstances will Coco Verde be held responsible for a failed transport connection.
CLEANLINESS OF THE PREMISES / ANIMALS : As a client, you agree to take all necessary measures to ensure that you and your family respect the rules inherent to the rental you have chosen. The premises must be left as clean as when you arrived. Pets are only allowed if their presence has been requested and accepted at the time of registration.
CHANGES AND CANCELLATIONS TO YOUR STAY IN BALI When, before departure, the respect of one of the essential elements of the contract is made impossible, due to an external event that is imposed on Coco Verde, the buyer will be informed without delay. The buyer will then be offered either a modification or the cancellation of the contract. The buyer will be sent a written confirmation of this choice as soon as possible. If the buyer chooses to cancel the contract, he/she is entitled to a refund of the total amount paid.
MODIFICATION/CANCELLATION FEES : All cancellations must be made by registered letter with acknowledgement of receipt. The date of receipt determines the charges according to the following scale: More than 60 days before your arrival: 40% of the total amount of your rental will be charged.
Between 60 and 30 days prior to arrival: 50% of the total rental amount will be charged.Between 30 and 21 days prior to arrival: 70% of the total amount will be charged.Between 21 days and the date of arrival: 100% of the rental amount will be charged.However, if the room, object of the cancellation, is re-rented (same dates), 70% of the amount paid will be refunded.
CLAIMS : For all claims related to your rental, you must notify Coco Verde, customer feedback available on our website www.cocoverdebali.com
DESCRIPTION OF THE RENTALS : The descriptions of the rooms are faithfully transcribed in our technical sheets. If you exceed the number of people expected in your rental, on arrival or during your stay, you do so at the risk of being refused access or of incurring a price increase.
SUPPLIES : Your accommodation is furnished with furniture and bedding. We are responsible for the quality and quantity of this equipment, which must be in keeping with the capacity of the accommodation (garden furniture and pool loungers are not necessarily the same number as the capacity of the accommodation).
USE OF THE POOL It is the responsibility of our guests to take every precaution when using these facilities. This is particularly true if they are staying with young children, who must be supervised by them. The client acknowledges that Coco Verde is not responsible for any accident that may occur to him, his family or his guests.
ATTENTION The client must never intervene personally in the machinery of the swimming pools.
GUARANTEE DEPOSIT : A deposit will be requested by the person in charge of the reception. This deposit must be given to us on your arrival. It will not be cashed and will be returned to you on the day of your departure or within a maximum of 10 days, after deduction of additional consumption, charges and any damage after the inspection and inventory of fixtures. The owner may refuse you entry to the premises if you do not give him the cheque or the imprint of your credit card. In case of broken or damaged material in the rooms, the responsibility will be that of the person who booked the villa. A financial compensation may be requested.
CANCELLATION BY THE CLIENT OF A RENTAL : We draw the attention of our clients to the consequences of cancelling a rental. The rental contract cannot be compared to a hotel reservation contract or other tourist services. You will find the cancellation fee schedule in the appendix to your registration form.This complaint must be made by telephone 72 hours before your arrival to be taken into consideration. After this time, no claim will be taken into consideration.
We will do our utmost to find an amicable solution in order to minimise your registration and rental costs. If no solution is found, only the local courts will be competent.
TRANSPORT : If we provide transport services, delays or modifications due to social movements or technical problems do not in any way lead to compensation or cancellation of rentals, as these two services are in no way linked. However, any prejudice caused to clients by an irregularity in air transport and, if the client considers it necessary, it is recommended to contact the airline concerned directly. Of course, Coco Verde will always endeavour to provide the most appropriate solution possible.
COCO VERDE We rigorously select our partners: service providers, local actors... and it is with the greatest care and professionalism of our team that we welcome you, taking into account your interest and your requirements. However, despite our efforts and vigilance, the imponderable can happen. In these rare cases, and whatever the reason for your complaint, you can count on our dedication to do everything possible to satisfy you and earn your loyalty.
We wish you a wonderful stay in Bali.